Reference

Legal terms before you join

Our legal page puts account rules, privacy rights, cookie use, and payment checks in one place before you open an account.

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cor118 Legal terms before you join
CONTACT PATHS

Three contact paths for legal requests

Legal questions need a clear route, not a public comment thread. We handle account, privacy, cookie, and payment-record requests through named channels so your message reaches the right queue.

Live chat case Use live chat from Account > Help between 10:00 and 22:00 WIB. Tell us the legal issue, your registered phone number, and whether it relates to access, privacy, or a DANA, OVO, GoPay, or QRIS record.
Email request Send written requests to [email protected] when you need a data copy, correction, or account-status explanation. Include your account ID, device type, and the date of the wallet or login event you want checked.
Account security path For access disputes, go to Account > Security before you write to us. Change your password, check active sessions, then share the case number so we can connect your legal request to the security log.
DATA CARE

Six controls behind your account data

Your legal rights mean little if the account trail is messy. We keep identity checks, wallet activity, cookie choices, and security events in separate records, then connect them only when a valid…

Identity checks

When Profile > Verification is required, we match the submitted name and phone number to the account record. This helps us handle ownership disputes before we change email, password, or wallet settings.

Payment records

DANA, OVO, GoPay, and QRIS events are logged with time, amount, reference, and account ID. We use those details to trace wallet questions without exposing your full payment app history.

Cookie choices

Cookie settings sit under Privacy > Cookie settings on mobile web. Required cookies keep login and security checks working, while optional analytics cookies can be changed when you want less measurement.

Session security

Account > Security shows password change options and active session controls. If a login looks unfamiliar, sign out other devices first, then contact us with the date, device, and city shown on the alert.

Record retention

We keep account and wallet records only for operational, legal, dispute, and security reasons. If a record is no longer needed for those reasons, we reduce or remove it under our retention process.

Correction requests

If your name, phone number, or email is wrong, contact us before making another payment. We may ask for verification because legal records must match the account holder before we edit them.

Legal questions we answer often

These questions cover account rights, wallet records, cookie settings, and access rules for Indonesia. They are written for your account use, not as general legal advice. If your case has a payment reference, login alert, or verification issue, send it through live chat or [email protected].

Your account is covered by the terms shown on this page, the privacy rules, cookie settings, and wallet-record procedures. Access and eligibility depend on local law and are available only where local law permits.

Yes. Email [email protected] with your account ID, registered phone number, and the data range you need. We may verify your identity before sending eligible account, login, or wallet records.

We store payment events with reference numbers, time stamps, account IDs, and wallet status. That lets us trace a missing credit or correction request without asking for unrelated app activity.

Open Privacy > Cookie settings from the mobile menu. Required cookies stay active for login, security, and account continuity, while optional measurement cookies can be changed from that screen.

Contact live chat from Account > Help or email [email protected]. Share the field that is wrong, your account ID, and any verification detail we ask for before we edit legal account records.

Yes. Records from Live Football Odds, Football Betting, Rocket Crash, Super Bingo, Royal Fishing, and other lobby areas stay linked to your account ID for dispute checks, security checks, and required account history.

We place updated wording on this legal page with an update time. If the change affects account access, wallet handling, or data rights, we may also show a message after login.

Related Pages

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